Data collection: personal info (name, phone, address, ID docs), financial info (for loan processing), and digital data (website/app usage).

Use of data: only for service delivery (loan assessment, literacy programs, grievance redressal).

Sharing of data: with partner lenders, regulators, auditors as required by law.

Security: encryption, restricted access, secure servers.

Consent: users consent to data use when submitting forms or payments.

Rights: users can request correction/deletion of personal data (subject to legal retention).